Our New Home: Your Questions Answered
Thank you to everyone who submitted questions on our Virtual Tour page. We have reviewed, collated and responded to the most frequently asked questions below.
What is the priority order for purchasing 2021/22 Season Ticket Memberships?
1. All 2019/20 Full & Half Season Ticket Members
2. All 2020/21 Castle Club & Castle Club Junior Members
3. General access
What is the sales timeline?
Monday 14 June, 10am – 2019/20 Season Ticket Member renewals open
Monday 21 June, 10am – 2020/21 Castle Club Members priority access
Monday 28 June, 10am – Priority access for pre-registered fans
Monday 28 June, 12pm – General Sale
What do I get as part of my Season Ticket Membership?
Details of the benefits and what matches are included in a 2021/22 Season Ticket Membership can be found here.
What are the cut-off dates for each age band?
The ranges for age-related concessions are as follows:
Under-18 members are aged 17 or under on 31 December 2021
- Senior members (60+) are aged 60 or over on 31 December 2021
- Young Adult/Student members are aged between 18 and 21 on 31 December 2021
I have been a Season Ticket Member since Meadowbank – do I get priority over others?
No, all 2019/20 Season Ticket Members have the same priority. Being a member for longer does not increase your priority.
Will current (gold) Season Ticket Members get preference to secure new seats?
No, all 2019/20 Season Ticket Members have the same priority level for purchasing 2021/22 Season Ticket Memberships.
Can I still purchase a 2020/21 Castle Club Membership?
No, the 2020/21 Castle Club Memberships were taken off sale in February.
My partner (non-season ticket member) would now like to buy a membership but has not had one before. How can I get another seat next to me, for them?
When purchasing your Season Ticket Memberships you can select your seats together, if you are struggling with this please visit Ask Scottish Rugby and get in touch with our Customer Services team.
We are a pair/group of season ticket members who buy our own tickets – how can we ensure we will be sitting together?
When purchasing your Season Ticket Memberships liaise with your friends to arrange where you plan to buy your tickets, if you are struggling with this please visit Ask Scottish Rugby and get in touch with our Customer Services team.
I ordered several tickets for the last few seasons. How do I ensure my new Season Ticket Memberships are together in the similar area and same seating position in the new stadium?
We have a new stadium layout so when purchasing a Season Ticket Membership you will have the option to select a seat in an area that looks similar to where you were located in BT Murrayfield.
If big games are played in BT Murrayfield, how will Season Ticket Memberships work?
Similar to previous seasons when we have standalone games we will operate a separate ticketing structure. Details for this will be released closer to the time.
How can I upgrade my previous season ticket to a different category?
All categories will be available for sale within the pre-sale window for 2019/20 Season Ticket Members.
Will my refund on my 2019/20 Season Ticket Membership be offset against the price of my 2021/22 Season Ticket Membership?
As you will have already received a cash refund, you will not have credit in your ticketing account to use towards your new Season Ticket Membership. Therefore it will need to be paid in full.
How many Season Ticket Memberships can I buy?
There is no limit to the number of Season Ticket Memberships you can purchase.
Can I pass my Season Ticket to a friend or family member if I’m not using it?
Yes, they are transferrable to friends or family to use for games you cannot attend.
If you wish to re-sell your ticket there will be a ticket exchange platform available and credit received can be used towards your 2022/23 season ticket membership if your ticket sells.
Further details around this will be available closer to the start of the season.
When purchasing a ticket within a specific category, do I get to select my seat or is it chosen for me?
Each stand will have a variety of ticket categories and when purchasing a Season Ticket Membership you will be able to select your seat.
Will fans in the terracing be asked to move if they are restricting the view for those seated behind.
Supporters standing in the terraces will not impede the view of supporters with seated memberships.
Will a standing area season ticket be for one specific standing section or will it be valid for all 3 standing sections?
When purchasing a Season Ticket Membership or Match Ticket for the terracing you will be choosing a specific area, your ticket will only be valid for the area chosen.
If I buy a ticket for the terracing, will I be able to move to a seat like at BT Murrayfield?
No, in the new stadium you will have a ticket for either seating or terracing.
Can I buy an unreserved seat with ability to stand.
No, the seating areas in the new stadium are fully reserved.
How to Renew or Purchase a Membership
Accessing your Account
If you are a member of one of the priority groups (2019/20 Season Ticket holder or Castle Club member) you must ensure you are logged into the account with your membership to be able to access the priority window.
For guidance on accessing your online account please visit our FAQs page How do I access my Account Online?. If you need any further assistance with accessing the correct account, please get in touch with the Customer Services team here.
Purchasing a Season Ticket Membership
To purchase your 2021/22 Edinburgh Rugby Season Ticket Membership, please visit our Online Ticket Centre where you will be able to select your seats from the interactive map.
The easiest way to renew or purchase your membership is online however if you require wheelchair spaces or accessible seating, please contact the Customer Services team directly on 0131 378 1600 (option 2) to purchase your Season Ticket Membership.
Assigning Season Ticket Memberships
All Season Ticket Memberships should be in the name of the Season Ticket Holder to ensure we have all the correct information on those attending our games.
To make this process as straightforward as possible, you can purchase as many Season Ticket Memberships as required and the Ticket Centre will then contact the lead purchaser to re-assign the tickets to the correct people.
Paying for Season Ticket Memberships
You can pay by card, Direct Debit or use any existing Account credit (check the next question for further detail on this.
Using Account Credit
If you chose the account credit option from your 2019/20 Season Ticket, you will be able to use any remaining credit towards your 2021/22 Season Ticket Membership.
When you log into your Season Ticket account online, you will be able to see your total credit in the notifications box on your homepage. You must be in the correct account to access your credit – this will be the account which your 2012/20 Season Ticket was under.
To use your credit towards your 2021/22 Season Ticket Membership purchase, you must select ‘Account’ as a method of payment at the checkout stage.
If you are purchasing on behalf of family or friends who have ticket credit in their account, you must add them to My Network and ask them to grant you privileges to Manage tickets by logging into their own network. Please see more information on network privileges here.
This can only be done online; the Customer Services team will not be able to use another member’s credit to purchase Season Ticket Memberships on your account. We would encourage you to log in and set up your network privileges prior to the sale day.
Purchase or renew your Season Ticket Membership by Monday 19 July to take advantage of our Direct Debit scheme and pay for your Season Ticket in four manageable monthly instalments, or if you miss that deadline you can still take advantage of a three instalment plan if you buy by Thursday 19 August.
The Direct Debit payment dates for the 2021/22 season will be:
Tuesday 3 August
Friday 3 September
Tuesday 5 October
Wednesday 3 November
Season Ticket Memberships - Upgrades
Following a successful start to Season Ticket Membership sales for the inaugural season in our new home, we announce that a small number of tickets were released back to the club, which allowed us to offer a limited number of upgrades for both Cat 3 and Cat 2 members
Who can get an upgrade?
Upgrades are available to Season Ticket Members that purchased during the presale period to upgrade their seats from Cat 3 to Cat 2 or from Cat 2 to Cat 1.
How can I upgrade my membership(s)?
The Ticketing Team will be in touch directly with those who are eligible for an upgrade.
You will be sent a form to register your interest in an upgrade.The deadline for doing this is 5pm Wednesday 7 July.
If you are successful, you will be contacted by a member of the Ticketing Team from Thursday 8 – Thursday 15 July.
How many upgrades are available?
A limited number of Cat 1 and Cat 2 tickets have become available.
What is the capacity of the stadium?
The stadium has an official capacity of 7,800 and includes both standing and seating sections.
What is the capacity split between standing and seating?
The stadium has 5,633 seats available to supporters as well as 1,995 spaces available in the three standing sections.
Is there a seating plan for the new stadium?
You can check out the stadium map here.
Where are the toilets located?
Toilets are located at all four corners of stadium, as well as behind both the main and south-facing stands.
Where is the accessible seating section located?
The accessible seating section is located on the lower east side of the main stand and is accessible via the stand. Toilet facilities are located immediately next to the section itself.
I contributed my 2019-20 Season Ticket Membership to the club, where is my name recorded in the new stadium?
Supporters that contributed their 2019-20 Season Ticket Membership to the club will have their name recorded within the team entrance tunnel, in a specially created #AlwaysEdinburgh design.
What areas will be open to supporters pre-match?
All-new Fanzone: Supporters will be encouraged to gather in the newly-created Fan Zone, located in front of the Murrayfield Stand, closest to BT Murrayfield. The fanzone will feature a brand new outdoor bar, with seating and catering options available.
The player walkway – in which the players enter the stadium – is also located next to the Fan Zone, giving you plenty of opportunities to chat or grab photos with the players pre and post-match.
Supporters Clubhouse: The clubhouse in BT Murrayfield Stadium will continue to operate on match night, with indoor seating, food and drink options, and a variety of pre and post-match entertainment available to fans.
Will there be big screens?
Yes, we plan to have two big screens at the new stadium. The exact positions of the screens will be confirmed closer to the start of the season.
Is there any supporter parking?
Any details about potential supporter parking will be communicated closer to the start of the season.
How do I buy a Season Ticket Membership for the Wheelchair Terrace?
To book a Season Ticket Membership for the Wheelchair Terrace please contact the Ticket Centre.
I do not require a wheelchair space, however I do need a seat with extra legroom / an accessible seat – is this possible?
If you require an accessible seat, when purchasing your Season Ticket Membership please contact the Ticket Centre and they will be able to arrange this for you.
Will there be any dedicated parking places for blue badge holders?
There will be accessible parking onsite. Details as to how to access this car park on matchdays will be communicated nearer to the season commencing.
How do I access the Wheelchair Terrace?
The wheelchair terrace is accessed via ramps at either end. Both ramps also have handrails. There is no requirement to use stairs to reach the terrace.
Are there any contingency plans to increase the capacity in the future or will the club just use the international stadium for big games?
The primary focus of the club will be to fill the new stadium for all home games. However, if capacity is consistently exceeded over time, then the new stadium’s modular build means that it might be able to grow with us in future years. Select higher profile matches attracting a significant uplift in attendance (i.e. 1872 Cup), may be hosted in the main international stadium, BT Murrayfield.
When will crowds be able to return?
We will continue to work closely with the Scottish Government to ensure a safe return to crowds with the hope of having fans back for the start of the new season.
Who can access the Supporters areas? Is booking necessary? Is any payment/membership required? Is there any age limit? Are children welcomed?
Both indoor and outdoor supporter areas are open to all fans with no booking, membership or payment required. There is also no age limit on either space with children welcome in both our new outdoor fanzone, and the indoor Clubhouse.
I am a 2019/20 Season Ticket Member, how do I ensure that you have my correct email/mailing address?
To update your address please log into your online account and there will be an option to make any updates there. If you are having issues doing this, please email the ticket centre.