Our New Home: Your Questions Answered

1. All 2019/20 Full & Half Season Ticket Members

2. All 2020/21 Castle Club & Castle Club Junior Members

3. General access

Monday 14 June, 10am – 2019/20 Season Ticket Member renewals open

Monday 21 June, 10am – 2020/21 Castle Club Members priority access

Monday 28 June, 10am – Priority access for pre-registered fans

Monday 28 June, 12pm – General Sale

Details of the benefits and what matches are included in a 2021/22 Season Ticket Membership can be found here.

The ranges for age-related concessions are as follows:

Under-18 members are aged 17 or under on 31 December 2021

Concession prices
- Senior members (60+) are aged 60 or over on 31 December 2021
- Young Adult/Student members are aged between 18 and 21 on 31 December 2021

No, all 2019/20 Season Ticket Members have the same priority. Being a member for longer does not increase your priority.

No, all 2019/20 Season Ticket Members have the same priority level for purchasing 2021/22 Season Ticket Memberships.

No, the 2020/21 Castle Club Memberships were taken off sale in February.

When purchasing your Season Ticket Memberships you can select your seats together, if you are struggling with this please visit Ask Scottish Rugby and get in touch with our Customer Services team.

When purchasing your Season Ticket Memberships liaise with your friends to arrange where you plan to buy your tickets, if you are struggling with this please visit Ask Scottish Rugby and get in touch with our Customer Services team.

We have a new stadium layout so when purchasing a Season Ticket Membership you will have the option to select a seat in an area that looks similar to where you were located in BT Murrayfield.

Similar to previous seasons when we have standalone games we will operate a separate ticketing structure. Details for this will be released closer to the time.

All categories will be available for sale within the pre-sale window for 2019/20 Season Ticket Members.

As you will have already received a cash refund, you will not have credit in your ticketing account to use towards your new Season Ticket Membership. Therefore it will need to be paid in full.

There is no limit to the number of Season Ticket Memberships you can purchase.

Yes, they are transferrable to friends or family to use for games you cannot attend.

If you wish to re-sell your ticket there will be a ticket exchange platform available and credit received can be used towards your 2022/23 season ticket membership if your ticket sells.

Further details around this will be available closer to the start of the season.

Each stand will have a variety of ticket categories and when purchasing a Season Ticket Membership you will be able to select your seat.

Supporters standing in the terraces will not impede the view of supporters with seated memberships.

When purchasing a Season Ticket Membership or Match Ticket for the terracing you will be choosing a specific area, your ticket will only be valid for the area chosen.

No, in the new stadium you will have a ticket for either seating or terracing.

No, the seating areas in the new stadium are fully reserved.

If you are a member of one of the priority groups (2019/20 Season Ticket holder or Castle Club member) you must ensure you are logged into the account with your membership to be able to access the priority window.

For guidance on accessing your online account please visit our FAQs page How do I access my Account Online?. If you need any further assistance with accessing the correct account, please get in touch with the Customer Services team here.

To purchase your 2021/22 Edinburgh Rugby Season Ticket Membership, please visit our Online Ticket Centre where you will be able to select your seats from the interactive map.

Information on stands and seating categories can be found here and you can take a virtual tour of the new stadium to familiarise yourself with the ground.

The easiest way to renew or purchase your membership is online however if you require wheelchair spaces or accessible seating, please contact the Customer Services team directly on 0131 378 1600 (option 2) to purchase your Season Ticket Membership.

All Season Ticket Memberships should be in the name of the Season Ticket Holder to ensure we have all the correct information on those attending our games.

To make this process as straightforward as possible, you can purchase as many Season Ticket Memberships as required and the Ticket Centre will then contact the lead purchaser to re-assign the tickets to the correct people.

You can pay by card, Direct Debit or use any existing Account credit (check the next question for further detail on this.

If you chose the account credit option from your 2019/20 Season Ticket, you will be able to use any remaining credit towards your 2021/22 Season Ticket Membership.

When you log into your Season Ticket account online, you will be able to see your total credit in the notifications box on your homepage. You must be in the correct account to access your credit – this will be the account which your 2012/20 Season Ticket was under.

To use your credit towards your 2021/22 Season Ticket Membership purchase, you must select ‘Account’ as a method of payment at the checkout stage.

If you are purchasing on behalf of family or friends who have ticket credit in their account, you must add them to My Network and ask them to grant you privileges to Manage tickets by logging into their own network. Please see more information on network privileges here.

This can only be done online; the Customer Services team will not be able to use another member’s credit to purchase Season Ticket Memberships on your account. We would encourage you to log in and set up your network privileges prior to the sale day.

Purchase or renew your Season Ticket Membership by Monday 19 July to take advantage of our Direct Debit scheme and pay for your Season Ticket in four manageable monthly instalments, or if you miss that deadline you can still take advantage of a three instalment plan if you buy by Thursday 19 August.

The Direct Debit payment dates for the 2021/22 season will be:
Tuesday 3 August
Friday 3 September
Tuesday 5 October
Wednesday 3 November

Upgrades are available to Season Ticket Members that purchased during the presale period to upgrade their seats from Cat 3 to Cat 2 or from Cat 2 to Cat 1.

The Ticketing Team will be in touch directly with those who are eligible for an upgrade.

You will be sent a form to register your interest in an upgrade.The deadline for doing this is 5pm Wednesday 7 July.

If you are successful, you will be contacted by a member of the Ticketing Team from Thursday 8 – Thursday 15 July.

A limited number of Cat 1 and Cat 2 tickets have become available.

The stadium has an official capacity of 7,800 and includes both standing and seating sections.

The stadium has 5,633 seats available to supporters as well as 1,995 spaces available in the three standing sections.

You can check out the stadium map here.

Toilets are located at all four corners of stadium, as well as behind both the main and south-facing stands.

The accessible seating section is located on the lower east side of the main stand and is accessible via the stand. Toilet facilities are located immediately next to the section itself.

Supporters that contributed their 2019-20 Season Ticket Membership to the club will have their name recorded within the team entrance tunnel, in a specially created #AlwaysEdinburgh design.

All-new Fanzone: Supporters will be encouraged to gather in the newly-created Fan Zone, located in front of the Murrayfield Stand, closest to BT Murrayfield. The fanzone will feature a brand new outdoor bar, with seating and catering options available.
The player walkway – in which the players enter the stadium – is also located next to the Fan Zone, giving you plenty of opportunities to chat or grab photos with the players pre and post-match.
Supporters Clubhouse: The clubhouse in BT Murrayfield Stadium will continue to operate on match night, with indoor seating, food and drink options, and a variety of pre and post-match entertainment available to fans.

Yes, we plan to have two big screens at the new stadium. The exact positions of the screens will be confirmed closer to the start of the season.

Any details about potential supporter parking will be communicated closer to the start of the season.

To book a Season Ticket Membership for the Wheelchair Terrace please contact the Ticket Centre.

If you require an accessible seat, when purchasing your Season Ticket Membership please contact the Ticket Centre and they will be able to arrange this for you.

There will be accessible parking onsite. Details as to how to access this car park on matchdays will be communicated nearer to the season commencing.

The wheelchair terrace is accessed via ramps at either end. Both ramps also have handrails. There is no requirement to use stairs to reach the terrace.

The primary focus of the club will be to fill the new stadium for all home games. However, if capacity is consistently exceeded over time, then the new stadium’s modular build means that it might be able to grow with us in future years. Select higher profile matches attracting a significant uplift in attendance (i.e. 1872 Cup), may be hosted in the main international stadium, BT Murrayfield.

We will continue to work closely with the Scottish Government to ensure a safe return to crowds with the hope of having fans back for the start of the new season.

Both indoor and outdoor supporter areas are open to all fans with no booking, membership or payment required. There is also no age limit on either space with children welcome in both our new outdoor fanzone, and the indoor Clubhouse.

To update your address please log into your online account and there will be an option to make any updates there. If you are having issues doing this, please email the ticket centre.